President / Owner of Miller Carlisle Insurance Associates, Inc. since May of 2006.

Kim has been with the agency since 1982. She started her career with the agency as the receptionist and worked her way up to Vice-President in June 1997. She purchased the agency, when the founder, Gene Miller, passed away suddenly in December of 2005. She knows that the extensive knowledge and training that she received from Mr. Miller will enable her to continue on the professional and successful path that the agency has been on since its inception in 1978. Kim is married, has 3 children and is a lifetime resident of Newville.
Kim is a Certified Insurance Counselor (CIC).


Claims Manager, CSR and Sales Associate with Miller Carlisle Insurance Associates since 1995.

She has been in the insurance business since 1982. Lori personally reports and follows the progress of each claim and makes sure that the customer is getting the best possible service from our many carriers. Claim time can be stressful for our clients and our goal is to put them at ease and reassure them that we are there for them. Lori also sells and provides customer service on the Personal Lines side.


Sales Associate joined Miller Carlisle Insurance Associates in September of 2006.

Tom heads up the Health Insurance division of the agency and has prior experience. He specializes in Health, Life & Disability Insurance for Groups, Individuals and Medicare eligible beneficiaries. He also has expertise in the HSA and HRA Tax preferred plans, Medicare Supplement, Medicare Advantage and Medicare Part D Prescription Drug Plans. Tom resides in York, PA and is married and has 2 children.


Commercial Lines Sales/CSR joined Miller Carlisle Insurance Associates in 2014.

Allison originally started her insurance career in 2006 at Miller Carlisle Insurance where she handled Personal Lines service and sales. She then moved to Denver, where she lived for 3 years to gain experience in large commercial account management. In October of 2014, she re-joined the Miller Carlisle Insurance Associates team as an addition to the Commercial Lines department doing sales and service. Allison is also the daughter of owner, Kim Shoff.

Diane Cosby –

CSR and Sales Associate with Miller Carlisle Insurance Serivces, LLC.

Diane has many years of commercial insurance experience and background in the industry. Her knowledge spans various types of business from main street America to large construction and public service accounts. Clients enjoy the professionalism and care she provides on a daily basis to their unique insurance needs. When not working she enjoys being on or near the water.

Fir Le –

Fir Le began her insurance career in 2016 when she obtained her property, casualty, life and health insurance license. She joined Miller Carlisle Insurance Services in May of 2019. Fir holds the Certified Insurance Service Representative (CISR) designation. In her free time, she enjoys staying active, spending time outdoors and spending time with family. She resides in Mechanicsburg with her husband.

Alyssa Lehman –

Alyssa joined Carlisle Insurance Services in 2017 as a receptionist. She enjoys assisting the staff and working with clients. Her strengths are problem solving and creating a positive environment for everyone. In her free time, she is a dog walker/pet sitter and enjoys spending time with family (2 and 4 legged), volunteering with animal related nonprofits , traveling and exploring the Carlisle community.